Technical Writing & Documentation

• Authored financial statements, footnotes, briefings, company newsletters and informational materials targeted for diverse stakeholders.
• Created repository of how-to documents, best practices, and lessons learned on technical and complex processes in easily understood language tailored for various audiences.
• Communicated information in creative ways.
• Served as editorial and communications advisor to CEO.
• Developed and maintained boilerplate content to enable staff to respond quickly, consistently, and professionally.
• Created a cloud-based resource library.

 

User Training

• Authored training materials including user manuals, workbooks, job aids, guides, and presentations.
• Reviewed and edited content developed by others.
• Created training videos.

 

Communication, Collaboration, and Relationships 

• Owned the design process from research to implementation for high-impact initiatives.
• Remotely managed teams of employees and contractors across multiple time zones and continents.
• Localized documentation for international teams.
• Participated in industry associations, conferences, and webinars to stay current on trends.
• Mentored and developed technical team members.
• Promoted community relations by hosting team-building philanthropic events.
• Cultivated cross-functional team relationships to understand others’ priorities and proactively resolved issues.
• Recorded audio blogs and Facebook Live events.
• Encouraged creative methods of communicating information and product development.
• As an award-winning speaker and writer, excels in verbal and written communication.

 

 Active Listening 

• Grew a culture of human-centered design.
• Devised creative methods of handling recurring challenges.
• Developed workshops and written materials to teach processes, software, and leadership.

 

Innovative Problem-Solving

• Solved an urgent issue by negotiating a banking relationship to broker financial benefits for non-US based employees.
• Created a one-of-a-kind workflow solution to accelerate the implementation of a process that impacted global operations.
• Created a tool to assist in determining the appropriate levels of competency for new hires and to guide promotions.
• Contributed to an entrepreneurial-based advisory panel to address and resolve companywide opportunities and challenges.
• Experimented with promoting innovative ideas and spirit.

 

Research

• Conducted extensive research on document storage solutions, tax software, and expense tool software; implemented the solutions.
• Developed and documented financial reporting, audit, and tax requirements for 70+ countries.

 

 Leads with Empathy

• Recognized for ability to initiate and resolve difficult topic conversations respectfully and professionally.
• Created an onboarding system that connected new hires prior to their first day.
• Moved from a private office to the bullpen area to role-model and transition leadership.

 

Adaptability, Project Management, and Change Management

• Led an agile project team that achieved a first-phase milestone 2 months early.
• Thrives in ambiguous environments; created teams, processes, and policies.
• Organized and prioritized multiple projects in fast-paced environments.
• Advanced technology and automation, fostering a culture of continuous improvement.

 

Lifelong Learner and Knowledge Sharer

I love to learn and then share the knowledge so we all gain from personal development. These are some of the courses I've taken recently.

LinkedIn Learning courses:

• Building a Portfolio with Adobe Portfolio
• UX Design & UX Deep Dive: Mapping
• Figma Essential Training
• Creating API Documentation
• Business Fundamentals for Customer Success Managers
• Microsoft Project
• Drupal 8
• Introduction to Graphic Design

 

Online courses:

• Diversity & Inclusion
• Unconscious Bias
• Discrimination-Free Workplace
• Content Strategy

 

Certification courses, expected completion date-Spring 2024

• UX Writing Certification
• Technical Writing Certification
• AI Technical Writing Certification